This is normally caused by poor WiFi access point placement or by too many networks broadcasting nearby (apartment complexes are notorious for this). With this, we’ll see some red beginning at the start of the route similar to what we saw with a device being down, but more sporadic. We recommend collecting 10 minutes of data at a minimum for the most accurate results. If you experience any issues (such as stuttering or freezes), check PingPlotter to see if you see any sudden spike in latency or packet loss. While the trace runs in PingPlotter, start a call in Zoom. Using one of the targets above, start tracing to the Zoom server closest to you. See our guide on solving common network problems to identify what might be the culprit.

If you see high latency or packet loss, your network issue may be broader than just Zoom. Enter “” Into PingPlotter’s Target Bar and click the green Start button, or use the link below to start tracing automatically. You can quickly identify basic network issues by starting a PingPlotter trace to a reliable target (such as ).

If so, this is most likely the cause of your issue. If you have not already, check Zoom’s service status page to see if they are currently experiencing any known downtime. However, you can still target some of their IPs to show what your route to Zoom’s servers currently looks like. It's important to note: Zoom’s servers do not directly respond to ping/traceroute. You can click on the links below to automatically launch a PingPlotter trace to the server you think is closest to you (if the link does not open PingPlotter, you can also enter the IP address of the server into PingPlotter's Target Bar). We went through Zoom’s list and selected a group of servers covering most regions. However, there is not currently an easy method of identifying which you are using for each call. Zoom has a list of servers and their IP addresses. A 14-day free trial is always available to help you get started.įor troubleshooting Zoom, you can use PingPlotter’s default settings.

To troubleshoot your network connection to Zoom using this guide, you will need to download and install the latest version of PingPlotter.

Test call in zoom